If you work in or around healthcare, you know that there are important links between supporting healthcare professionals and providing safe care! But, the visibility and solutions have remained obscure in leadership strategies and public scrutiny. “Through the Eyes of the Workforce: Creating Joy, Meaning, and Safer Healthcare” is a powerful and exciting report that brings these important concerns to the front! This is a vital step for changing implicit norms where healthcare professionals are chronically mistreated in the course of caring for our patients. It is a call to action for nurse, physician, and administrative leaders to make long term and authentic commitments to improving workplaces and supporting the work we do! Patient Advocates and safety specialists must also play a part in insisting upon leaders to make these changes.There are important links between supporting healthcare professionals and providing safe care! Click To Tweet
Tough to read maybe, because it seems so sad and unacceptable that nurses, social workers, physical therapists, nurse assistants and even doctors and others could be treated so poorly and so invisibly for so long. Yet it is true!
Two Compelling Excerpts from the Executive Summary:
The report itself includes examples of successful High-Reliability Organizations and recommends seven strategies to address the problems.
Even if you only read the two page Executive Summary, you will feel validated, inspired, and hopeful. I have three suggestions for making this report even stronger:
1. A stronger emphasis on adequate staffing. All the training, protocols, and tools fly out the window when we don’t have enough qualified people to do the work. When we are chronically understaffed we develop patterns of normalizing deviance which are extremely unsafe and unsatisfying.
2. This kind of culture change will require long term commitment from everyone and an acknowledging to new and burnt-out staff about what has been wrong or that the change is overdue is an important step in building trust. Some kind of ownership.
3. Leaders must walk the talk. No mixed messages or double standards.
Nevertheless, very high praise for this groundbreaking work! Let me know what you think!