Interpersonal Dynamics Interfering with Effective Teamwork? Safe Care? Patient Experience?

FollowFollow on FacebookFollow on Google+Tweet about this on TwitterFollow on LinkedInFollow on TumblrPin on Pinterest
Print Friendly, PDF & Email

BB closer Headshot 1-13 Cherations

Medical Improv is an experiential learning process that promotes individual and team growth in these areas all along the continuum.  In fact,  a nurse and physician in the same activity can result in,  the nurse developing assertiveness while the physician develops listening skills, and they are simultaneously building their relationship!

People skills are essential. Medical Improv is the process! Click To Tweet

Two Potential Case Scenarios

Before Medical Improv Training -Blaming and defending

two nursesA post-op patient horrified to see a nurse dump urine from her catheter bag down the sink complained to the surgeon, “It was disgusting”.    The surgeon told the patient “This is unacceptable care and I will find out who is to blame for this incompetence ” and proceeded to yell at the nurse manager, “Your nursing staff is incompetent and unprofessional and I want the person responsible off this unit”.  The nurse manager found the nurse and yelled at her, “How will we ever stop these complaints when you do something as stupid as that?”  The nurse mumbled to the patient before giving her an IM injection, “I got in a lot of trouble yesterday about the urine in the sink. “  The patient was surveyed and offered very critical feedback.

After Medical Improv Training: – Ownership, collaboration, and creative-problem solving

A post-op patient was horrified to see a nurse empty her catheter bag without using gloves.  The patient complained to the surgeon, “It was disgusting”.

two nurses talkingThe surgeon responded, “Oh boy, that sounds disgusting to me too.  I’ll talk with the nurse manager and see what’s going on.  The surgeon caught up with the nurse at the station and took her aside saying, “Hey, Sally, got a minute?  Mrs. Smith said she noticed a nurse not wearing gloves while emptying a catheter bag.  Was that you? “ And Sally said, “Oh I know, I went to grab gloves in the bathroom, but it was empty,  Mr. Jone’s PCA pump alarm was going off and I was in a hurry to get to him.  Thanks for calling me on it.  I’m sorry and I’ll apologize to Mrs. Smith. “  The surgeon followed with, “I’ll talk with the nurse manager and see what’s going on with stocking the room with gloves.“  Sally, apologized to Mrs. Smith, and Mrs. Smith felt confident of the care she was receiving and provided positive feedback on the survey.

Notice how interpersonal dynamics shift towards respectful dialogues, identification of ‘real’ problems, and effective front-line problem solving!

Contact beth@bethboynton.com to schedule a complimentary phonecall to discuss how Medical Improv training works!  Or check out the movie!

 

This entry was posted in Assertiveness, Communication in Healthcare, Complexity in nursing, Holistic Health, Listening, Medical Improv, Nurse Leadership, Patient Advocacy, Patient Safety, Teambuilding and tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

3 Responses to Interpersonal Dynamics Interfering with Effective Teamwork? Safe Care? Patient Experience?

  1. Pingback: Alan Trid Real Estate

  2. Pingback: mobile phone app development

  3. Pingback: “Beyond the Checklist” A Compelling Resource Links Success in Aviation Safety to Potential for Patient Safety!

What are your thoughts?