Can you imagine having compassion for the healthcare professional who made such a tragic mistake? Leilani Schweitzer‘s message is a giant step forward towards safer cultures. Heartfelt and articulate, this 15 min youtube will move all stakeholders and I highly recommend it. (Then check out 10/2014 addendum re: live webinar I’m hosting with AHC Media and Leilani on 11/13/2014!)
Transparency, Compassion, and Truth in Medical Errors: Leilani Schweitzer at TEDxUniversityofNevada
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The idea of apologizing is extremely important in communicating with patients and families when we’ve made mistakes and caused harm. And it involves communication that is essential yet extraordinarily difficult. Join Leilani Schweitzer and I for a dynamic webinar: Disclosure, Transparency, and Compassion Following Medical Errors and Adverse Events: The responsible path to healing and improvements in patient safety with Leilani Schweitzer. Leilani has so much to teach us about this topic. (Live event will be 11/13/2014 1-2p EST and recorded event w/ CE option is good for a year). Please join us as we answer key questions like:
- What constitutes a genuine apology?
- What communication strategies can help with the difficult process of disclosure?
- What types of programs and resources are available?