I’ve been a practicing RN for over 25 years and have had way more than I would ever want of understaffed shifts and relentless pressure to do more with less. After a while I think it is human nature to shut down to or resist change. I understand this and to some extent a little empathy may be a plus in workshops I do with nurses that require engaging them in culture change efforts. Trust me, I can fold my arms and dig in my heels with best of them! Yet as much as I understand this energy, I know it is very unhealthy for nurses, patients, and healthcare systems and along with honoring and validating it, I also think it is crucial to not get stuck in it! My favorite quote is Peter Senge’s “People don’t resist change, they resist being changed!”
Not long ago I was captivated by one of Nurse Consultant, Elizabeth Scala’s videos entitled “Want to enjoy your work?” (Elizabeth is the nurse entrepreneur mastermind behind the wonderful project for 2014 Nurses’ Week called the Art of Nursing, (
I used this wonderful gift and personal challenge last week when commenting on a Hospital Impact Blogpost by CEO Lynn McVey who was writing about her recently gained insights about healthcare delivery when her father was hospitalized. Although I had an initial impulse to react to and blog about a gap in leadership awareness, I heard the voice, “Ok, Ok, but what do you want”?. This shift in thinking helped me to write a more proactive post called, “Hospital Impact’ CEO Blogpost Reveals Interesting Gap in Leadership Awareness & Hopefully Inspires Conversations Among Senior Leaders, Consumers, & Frontline Staff” Can you feel the shift? The focus, not on the gap, but on the value of new insights!
What’s especially exciting is the dialogue that is emerging with Lynn about ideas and opportunities for real conversations like these! And that really is something I want! To help bridge disconnects between senior leadership, doctors, nurses, and patients that I believe contribute to unsafe care and professional frustrations! This, to me, is a very powerful door that can help make healthcare safer, kinder, and more cost-effective for everyone.
Thanks, Elizabeth for your message and Lynn, for sharing your experience and listening to feedback! Stay tuned over the next few weeks/months as the idea takes shape. And check out the “Art of Nursing” program and see if it might be something you want!