What do 20somethings want? Help for Healthcare Managers Part II by Nance Goldstein of Working Wisely Group

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1-e1356136663956Welcome to Part II of this exclusive Confident Voices series that captures key points from How to make your 20somethings happier… So you all pull together by Brandies Resident Scholar and Leadership Coach, Nance Goldstein, PhD, ACC.   This special report from the Working Wisely Group includes research on what 20something clinicians want from working in healthcare and what makes them ready to quit!  The guide also offers tips for managers on how to engage them so they truly work for your unit and your patients.

Part II:  What do 20somethings want?!

Twentysomethings want what many of us who are older want.

So why so much conflict? Because they want it now, they’re willing to ask for it, and they’ll leave if they don’t get it!

Young clinicians want to explore career options and futures from their first day. They want to figure out where they’d most like to work. They want to learn abut opportunities throughout the hospital.

Twentysomethings look for help shaping their careers. They expect their managers to discuss career opportunities with them. They want their bosses to assign them “stretch” challenges and to guide them to new possibilities. They expect comments on their performance – immediately and often. They ask for mentors to guide them through the world of healthcare.

They also want productive, supportive relationships with hospital colleagues.

Older managers and clinicians made their own careers. They believed it was up to them to prove their worth to management. They are impatient with Millenials’ seemingly constant need for help and validation. And clinical managers tell me they feel judged on how well they add value to Millenials’ careers, and they don’t like it. Their jobs are already demanding. Their differing expectations of colleagues, managers and jobs cause friction, withdrawal and wasted time.

A big difference between frustrated 20somethings and older clinicians is that the younger ones  are willing to quit to get the two nurseswork they want. Many young physicians, nurses and allied professionals plan to leave as soon as they find something better, even before they have worked 2 years. With a growing economy, getting another job becomes easier. Our hospitals will soon have intractable staffing problems.

To retain them, managers have to become marvelous – or at least better – at appreciating and guiding millenials so they see themselves in the future of the hospital.

Bridging the generation gap and managing your staff marvelously take time, planning and a personal investment. Succeeding is the only option.

How is your hospital helping you become a marvelous manager and retain 20somethings? Write me at www.WorkingWIselyGroup.com, and I’ll report back the 10 best hospital policies or practices.

Get the data and the whole story: How to make your 20somethings happier… So you all pull together. Findings from the healthcare literature. It’s available free from http://workingwiselygroup.com/how-to-make-20-somethings-happier/

Previous installment: Part I:  Why you cannot complain about your 20somethings any longer

Next installment:  Part III: Feel like one foot is in the canoe while the other is still on the dock?

Managers step into a very difficult role, usually without training or support. They often feel uncertain, overwhelmed, isolated or stressed, so fail to lead their staff productively. Nance is a certified leadership coach and trainer, as well as healthcare scholar. Her clients use their strengths and take simple steps to gain powerful results with their teams. Ask her your questions or tell her your story!

Nance Goldstein, PhD, ACC

Working Wisely Group

Resident Scholar, Brandeis University WSRC







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3 Responses to What do 20somethings want? Help for Healthcare Managers Part II by Nance Goldstein of Working Wisely Group

  1. GL says:

    That’s actually been going on for many years. Back when I started nursing 29 years ago, the 20 somethings worked on a med-surg floor for 1 maybe 2 years and then went on to one of the units, recovery room operating room, or whatever specialty they were interested in etc….

    • Beth_Boynton_RN_MS says:

      That’s a very interesting point, GL, thanks. I think it raises some important questions around transitioning from school to work, education for entry into practice, and the work of the Med-Surg RN. Frankly, I believe that understanding and respecting the true complexity of this level of care would be helpful in all of theses. I wonder if nurses get a little burned out here and seek ‘greener pastures’?

  2. Beth Boynton, RN, MS says:

    Great post, Nance. Thanks for sharing your insights. I hear similar complaints often from more seasoned nurses who seem frustrated that the “younger generation” does not have the same work ethic. I’m all for encouraging professionalism and responsible work habits, but I also see a lot of burned-out, exhausted, and limping older nurses and wonder if/what the different generations have to learn from each other. Judgement, clinical expertise from the seasoned nurse and some healthier self-care boundaries from the newer ones?

What are your thoughts?