Welcome to Part III of this exclusive Confident Voices series that captures key points from How to make your 20somethings happier… So you all pull together by Brandies Resident Scholar and Leadership Coach, Nance Goldstein, PhD, ACC. This special report from the Working Wisely Group includes research on what 20something clinicians want from working in healthcare and what makes them ready to quit! The guide also offers tips for managers on how to engage them so they truly work for your unit and your patients.
Part III: Feel like one foot is in the canoe while the other is still on the dock?
Frontline and middle managers play the central role in retaining 20somethings. Millenial clinicians expect their managers to create bridges for them to their future in healthcare. Without that support and advocacy, young clinicians will leave. Managers must build an environment in which young clinicians thrive.
Few managers knew this was part of the job! And many don’t want to do it. They already juggle too many responsibilities in their high-risk work of supervising patient care.
And now everyone faces a “wild ride” in delivering patient care where many changes are happening at the same time. One clinical manager said she feels like one foot is in the canoe while the other is still on the dock!
What’s a manager to do?
You have to lead the change across differences of all sorts…without the certainty of how to do it. Ron Heifetz calls this adaptive challenge because existing knowledge, methods and roles no longer work well in today’s complex and uncharted situations. Improving healthcare delivery needs new thinking and capacities. And that includes leading your staff through it even though you are not sure how. And you and your hospital won’t get anywhere unless you all pull together.
Two strategies will help you manage in today’s turbulence.
1.Get to know yourself, and plan how you will grow into the adaptive leader that healthcare badly needs now. Knowing how you communicate and show up at work is crucial to developing the skills to bridge the differences between generations and to lead staff through the turbulence that is healthcare.
Noticing one’s strengths, challenges and concerns is also a critical step to manage oneself – to bring your best self to workplace interactions and to deal with the heat and stress that may have triggered them.
Leading oneself proves central to being fair, consistent and open to whatever happens at work. These capacities help others change.
Learning about yourself and new ways to manage will also build your confidence and resilience to bounce back from the never-ending surprises and hurdles to successful change and performance.
2. Create a relationship with each of your staff. You will gain essential information about what each knows, needs, offers and hopes for. You will learn to communicate with them in ways that they will hear.
Knowing your staff even a little enables you to talk with them anywhere any time because you use the context of what they want to achieve. You’ll know better when they need help and what help to offer them. They feel understood and part of the team. You may or may not grow to like them. You will learn to appreciate them for what they bring to the workplace. Within a relationship, you’ll gain ease with them and eventually their trust. Then, you can communicate both good news and bad news constructively without wasting time, energy and attention to your patients.
And everyone will bring more energy and possibility when they come into work.
Are you thinking – I don’t have time for that!? You don’t have time to ignore it any longer.
What managing-millenials challenge worries you? Please tell me: www.WorkingWiselyGroup.com (see Contact Me)
Get the data and the whole story. Also 10 tips that will immediately and profoundly improve your work relationship with 20something clinicians: How to make your 20somethings happier… So you all pull together. Findings from the healthcare literature. It’s available free from http://workingwiselygroup.com/how-to-make-20-somethings-happier/
Part II: What Do 20Somethings Want?
Managers step into a very difficult role, usually without training or support. They often feel uncertain, overwhelmed, isolated or stressed, so fail to lead their staff productively. Nance is a certified leadership coach and trainer, as well as healthcare scholar. Her clients use their strengths and take simple steps to gain powerful results with their teams. Ask her your questions or tell her your story!
Nance Goldstein, PhD, ACC
Resident Scholar, Brandeis University WSRC