When doctors don’t talk to doctors, by Allison Bond depicts a dying patient’s wishes that were honored by one doc while another unknowingly went forward in an unwanted intervention. Check it out and see what you think is the most underlying core issue.Underlying emotional intelligence that makes assertiveness and listening so difficult. Click To Tweet
I think it is a lack of respect for others. We could call it arrogance, but that is a symptom. Respect for self and others is integral to emotional intelligence. Sure, lack of time for listening, a system that focuses on billable interventions as a priority, are also involved. But, it is the underlying emotional intelligence that makes assertiveness and listening so difficult.
I’ve been teaching communication and collaboration for over a decade and have been a nurse for almost 3! Healthcare professionals already have the intellectual knowledge to be effective communicators, collaborative leaders, and team-players. So why do we continue to struggle so with symptoms of poor communication and interpersonal skills like workplace violence, medical errors, poor patient experience, and morale/stress/burnout?
We need to change our behavior and this requires safe, practice opportunities for the emotional risk-taking that underlies assertiveness and listening. I’m talking about complicated ‘stuff’ like trust, self-and other-awareness, self-and other-respect, perspective-taking (especially in conflict), critical thinking, accountability, sharing power, empathy, ownership, creativity, forgiveness and overall being human.
Will TeamSTEPPS do this? Crew Resource Management? Checklists? I suspect to some extent, but I don’t know if the work goes deep enough. Please share your insights. This issue is not simply about speaking up, it is about human behavior and relationships. Among all of the healthcare team and with patients.
I do know that Med Improv is an experiential learning process that promotes individual and organizational behaviors associated with safe, quality, cost-effective, and compassionate care! And ManageUp is a new software program that will help complete communication loops and make time for building ‘soft’ skills.This issue is not simply about speaking up, it is about human behavior and relationships. Click To Tweet