A few weeks ago I was preparing a webinar on the Deeper Work of Teaching Assertiveness for F.A. Davis Publishing. In it I discussed some blindspots I’ve noticed in our solutions to date re: improving communication in healthcare. I also included constructive quality improvement ideas to address them. (The webinar is 30 min, on demand, and free.)
One of the topics I discussed was the need for a third step in the “Two Challenge Rule” promoted by TeamSTEPPS a program from the Agency for Healthcare Research & Quality (AHRQ) in order to improve it’s efficacy in cultures that have any degree of toxicity. As a nurse who’s worked in a few toxic cultures over the years, has a graduate degree in organization and management, and specializes in communication and collaboration, I saw a rather glaring oversight! I decided if I was going to walk the talk of assertiveness, I needed to share my concern with AHRQ/TeamSTEPPS leaders and sent an email message via the contact link.
And guess what?
Yesterday, an email arrived from James B. Battles, Ph.D., a Social Science Analyst with AHRQ thanking me for the “very helpful suggestion”, promising to consider the input, and cc-ing several leaders of the AHRQ team!
I love collaboration and am grateful to the AHRQ leaders who are listening and working towards positive change!Let's celebrate the potential of assertiveness with leaders who listen! Thank you, AHRQ! Click To Tweet