AHRQ IS Listening!

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120px-Blindspot_three_cars_illus.svgA few weeks ago I was preparing a webinar on the Deeper Work of Teaching Assertiveness for F.A. Davis Publishing.  In it I discussed some blindspots I’ve noticed in our solutions to date re: improving communication in healthcare.  I also included constructive quality improvement ideas to address them.  (The webinar is 30 min, on demand, and free.)

One of the topics I discussed was the need for a third step in the “Two Challenge Rule” promoted by TeamSTEPPS a program from the Agency for Healthcare Research & Quality (AHRQ) in order to improve it’s efficacy in cultures that have any degree of toxicity.  As a nurse who’s worked in a few toxic cultures over the years, has a graduate degree in organization and management, and specializes in communication and collaboration, I saw a rather glaring oversight!  I decided if I was going to walk the talk of assertiveness, I needed to share my concern with AHRQ/TeamSTEPPS leaders and sent an email message via the contact link.

And guess what?

Yesterday,  an email arrived from James B. Battles, Ph.D., a Social Science Analyst with AHRQ thanking Screen Shot 2015-11-17 at 10.26.46 AMme for the “very helpful suggestion”, promising to consider the input, and cc-ing several leaders of the AHRQ team!

I love collaboration and am grateful to the AHRQ leaders who are listening and working towards positive change!

Let's celebrate the potential of assertiveness with leaders who listen! Thank you, AHRQ! Click To Tweet
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7 Responses to AHRQ IS Listening!

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  3. Dl James says:

    I whole-heartedly agree! Then again, I’m prior service so I don’t have much trouble with speaking up. However, the culture was such that I paid a price for my honesty in voicing my safety concerns. I’d love to see how well the concept is accepted in an extremely toxic environment.

    • Thanks, Di. The ‘paid a price’ for your honesty piece is disconcerting. Can you say more? Horizontal or vertical violence? I think I learned not to assertive as part of my early years in nursing. I got my assertiveness back thankfully, but there are many complex barriers.

  4. April Koenig says:

    I participated in TeamSTEPPS at a military facility. I appreciate the ideology behind the program, but the execution in that type of system is poor. I hope that your recommendation for another step will be of benefit to those sorts of hierarchal systems.

  5. allewellyn says:

    Beth, you make a good point regarding assertiveness.. When I read an article and have a connection to the topic, I always read the comments and many times add a comment myself. I know as an author, those comments are helpful to me to better understand that the point I was making was heard.

    The same goes for national organizations like AHRQ. I have found they are receptive to comments and suggestions from the field. They need to hear from the grass roots professionals who use their tools and resources and will take constructive criticisms back to their team.

    I hope other nurses take the time to read and comment on topics they have experience….it is the best way to show our expertise and contribute to improving the process.

  6. Wonderful work, Beth! I am super happy for you. Keep it up. And WOW!!

What are your thoughts?