A Call to Action for Healthcare Leaders!

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questionFor years, we’ve been hearing that healthcare is facing a crisis. Now it’s the whole country! We are entering a critical period, with polarization and conflict growing.

Healthcare organizations will face particular challenges in 2017. Over twenty million Americans may lose health insurance coverage.  Hospitals and insurers could experience severe revenue losses.

Abortion could be outlawed or greatly restricted. That of course has consequences for hospital services as well as for emergency rooms dealing with consequences of self-induced abortions.

The 2016 election was perhaps the most stressful in our history, with women and minorities especially feeling anxiety.  Hate crimes, violence and incidents are rising.  The mental health implications are clearly severe, and more incivility in the workplace can reasonably be anticipated.

Many healthcare workers may fear being caught up in a wave of deportations.  It has been estimated that 11 million people could be deported, at a cost of 100 to 300 billion dollars.

A lot to worry about!  But what do organizations do when times are difficult and uncertainty is high? Sadly, they tend to freeze up.  They defer action until “things are clearer”.  They don’t see or ignore the warning signs.  The result can be disastrous.

Yet the more unsure the situation is, the greater the need for planning. The more potential problems, the more leaders need to be proactive.

Healthcare leaders need to be seen as ensuring the safety & well-being of patients & employees. Click To Tweet

Healthy organizations have strategic plans and will be revising those to reflect that different scenarios that may occur in 2017. Wise leaders will use this process as a tool to involve employees and stakeholders in coping with stressful times. Safe, authentic, respectful conversations can be incredibly powerful in healing relationships, engaging staff, and creative problem-solving.

Healthcare leaders in particular need to be seen as ensuring the safety and well-being of those in their care and of their employees. They need to act now before fighting breaks out, the government comes to take away employees, or protest movements invade their space.

Leaders must realize that they may not be aware of what people are thinking and worrying about. They need to conduct new assessments of customers and employees and to have channels for open and effective communication among all levels.  In particular, they must recognize that nurses are on the front lines of such potential conflict situations.

jim murphyJim Murphy has a solo consulting practice called Management 3000, focusing on organizational development and change management. Being semi-retired, Jim is willing to provide very reasonably priced consulting, coaching or  project work for organizations aspiring to improvement in organizational culture, effectiveness and employee engagement.

Formerly he led the Massachusetts Bay Organizational Development Learning Group, was Human Resources Director for the City of Boston Assessing Department, and served as a consultant with the Boston Management Consortium.  His consulting practice includes management coaching as well as research and writing on employee relationships, leadership, healthcare and collaborative practices.  Having produced newsletters for several organizations  and being a frequent content writer for the”Confident Voices in Healthcare” blog, he is interested in writing and research opportunities, as well as consulting and coaching.  He is an avid walker, widespread library visitor, and proud parent!

www.manage2001.com or email  jim@manage2001.com

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This entry was posted in Assertiveness, Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, In the News, Listening, Nurse Leadership, Patient Advocacy, Patient Safety and tagged , , , . Bookmark the permalink.

3 Responses to A Call to Action for Healthcare Leaders!

  1. Thanks for your anonymous comment. I hear that you find lots of negative elements in his post. I agree that change could be positive or negative. My sense about lots of what we are seeing in the USA right now is very troubling. I value Jim’s opinion and know that he is well read and has lots of experience in Organizational Development. Leaders who take note, may in fact help promote more positive outcomes.

  2. Anonymous says:

    I’m concerned about the gloom and doom and negativism this writer is talking. There will be change but not change is negative many times growth comes form change as well as even better outcomes. Change can be painful, but it can also be enlightening. Several of the statements made are very much opinion and not based in fact. Fighting breaking out is an interesting statement – who is taking part in the fighting? Also I find it interesting that he would say employees are being taken away. Well the employees should not have been hired in the first place if they do not have a green card and are here illegally. The agency is already breaking the law and could have been fined previously if the laws had been enforced..

    this is a free country and everyone is entitled to their opinion but I feel that this is very opinionated with no actual facts to back up the assertions made. I am surprised that confident voice, which is usually right on would publish an enciting piece such as this.

What are your thoughts?