Thank You Delta Airlines & Emma Baum: Your Stand about Civility is Critically Important!

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Boundaries for appropriate behavior are being tested everywhere in the USA right now.  Regardless of who you voted for,  appropriate i.e. respectful behavior is an expectation that we must all be responsible for.   This means clear expectations and ‘no innocent bystanders‘.  We need to do this in healthcare to address bullying and in our society for the same reason and at every opportunity.

It is NOT OKAY to say the things that the male passenger on Delta Flight 248 on 11/22/16 said while standing up shouting and raising his fist.  It is threatening, disrespectful, and rude!

Delta Flight 248-11/22/16 Passenger's remarks & physical demeanor are bullying behaviors! Click To Tweet
  • “Donald Trump, baby! We got some Hillary bitches on here?”
  • “Donald Trump! It’s your president. Every goddamn one of you. If you don’t like it, too bad.”

His remarks and physical demeanor are bullying behaviors!

A BIG shout out to Emma Baum who video-taped and put up on social media this guy in action and for Delta Airlines for setting clear expectations for behavior on Delta flights! She is the perfect example of someone willing to step up and address poor behavior and Delta, albeit with a delay, responded in a healthy way!  You realize if they just ignored his behavior, they would be condoning it and that would NOT OKAY either!

Delta issued the following statement regarding Flight 248 from Atlanta to Allentown, Pa., on Nov. 22:

“We are sorry to our customers who experienced this disruption. We have followed up with the teams involved and all agree that this customer should not have been allowed to continue on the flight. Our responsibility for ensuring all customers feel safe and comfortable with Delta includes requiring civil behavior from everyone. The behavior we see in this video does not square with our training or culture and follow up will continue so we can better ensure our employees will know they will be fully supported to make the right decisions when these issues arise.”

–Delta CEO Ed Bastian

 

 

This entry was posted in Assertiveness, Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Patient Safety and tagged , , , , . Bookmark the permalink.

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