Third Door #4-Difficult Doctor Keeps Yelling at Me!

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Originally published on Nurse.org 2/15/17

Dear Beth,

I am a staff nurse on a med/surg floor. I’m trying to develop assertiveness and am hoping you will have some ideas for this situation. There is one physician who is very difficult to deal with; she tends to mumble sometimes and yell at other times. 

This doctor has yelled at me a number of times during phone conversations and sometimes in person. I feel shaken after such interactions and it makes an already stressful job even more stressful. I dread taking care of her patients because I don’t want to deal with her. I’m not the only one, either; we all cringe when we hear her voice on the unit. 

One recent example was when she was giving me orders over the phone for a new IV antibiotic for a patient, and I couldn’t tell whether she was saying “clarithromycin” or “erythromycin”.  I asked her to repeat it once but I still wasn’t sure. When I repeated the wrong order back to her, she yelled at me and accused me of not paying attention.  

She and I have both worked in the same area for several years, and I wish things were less stressful and more collaborative between us. Any suggestions?

Signed, 

Wishing for Respectful Collaboration

What would you do in this situation?  

Read my answer here!

This entry was posted in Assertiveness, Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Listening, Nurse Leadership, Patient Safety, Teambuilding, Workplace Bullying and tagged , , , , . Bookmark the permalink.

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