Originally published on Nurse.org 2/15/17
I am a staff nurse on a med/surg floor. I’m trying to develop assertiveness and am hoping you will have some ideas for this situation. There is one physician who is very difficult to deal with; she tends to mumble sometimes and yell at other times.
This doctor has yelled at me a number of times during phone conversations and sometimes in person. I feel shaken after such interactions and it makes an already stressful job even more stressful. I dread taking care of her patients because I don’t want to deal with her. I’m not the only one, either; we all cringe when we hear her voice on the unit.
One recent example was when she was giving me orders over the phone for a new IV antibiotic for a patient, and I couldn’t tell whether she was saying “clarithromycin” or “erythromycin”. I asked her to repeat it once but I still wasn’t sure. When I repeated the wrong order back to her, she yelled at me and accused me of not paying attention.
She and I have both worked in the same area for several years, and I wish things were less stressful and more collaborative between us. Any suggestions?
Wishing for Respectful Collaboration
What would you do in this situation?
Read my answer here!