If you ask me, trying to improve Patient Experience without addressing Workforce Health will severely limit the effectiveness of any initiative! And I’m referring to both the physical and psychological health of the healthcare team. Because if you are in physical or emotional pain it will be hard, if not impossible, to bring your best self into your work.
- If we want nurses to listen to and empower patients leaders must listen to and empower nurses. This will teach them the value of listening and help them experience being empowered.
- If leaders want nurses to speak up for patients we must create environments of respect and dignity. Sure, many nurses will speak up for patients even in toxic cultures, but the toll it takes on individuals, teams, and organizations can be staggering.
- If we want to provide safe, quality care and optimal patient experience, it is critical to ensure enough staff which in turn will also promote workforce health.
Yes yes, I know this is a tall order. But guess what, not only were both issues addressed in the International Nursing Symposium where I presented on Medical Improv in Saudi Arabia last month, it is also a theme in the upcoming “Compassion in Action” conference created by the Schwartz Center and coming to Boston June 25th-27th (2017)! I’m attending and here are a couple of presentations that I get jazzed about! Or go to the main page and see what sparks you! Maybe I’ll see you there?Let's take care of our nurses, doctors, & the healthcare team so they can take care of us! Click To Tweet
The Schwartz Center is dedicated to strengthening the human connection at the heart of healthcare.