Category Archives: Listening

When Mrs. Smith Wants to Set Her Hair on Fire! Exploring the gap between honoring a desire & keeping folks safe!

Sometimes residents or patients want something that seems so dangerous to their own wellbeing or possibly the safety of others, our first and only response is, “No, you can’t do THAT”! Ok, maybe that example is a bit over the … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Listening, Patient Advocacy, Patient Safety | Tagged , , , , | 2 Comments

LNA Uses Emotional Intelligence to Help a Resident in Distress!

Sally was a new admit on the secure unit for residents with dementia.  Her family had left and she was beside herself.  Alternating between sobbing and lashing out angrily at the Licensed Nursing Assistant, Kandis Brunelle, LNA and nurse, (me), … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Healthy Workplaces, Holistic Health, Listening, Nurse Entreprenuers, Nurse Leadership, Patient Advocacy, Patient Safety | Tagged , , , | 2 Comments

LNAs, CNAs, & Medical Assistants are Vital Links to Safe, Compassionate Care!

If you’ve sought help from the healthcare system, chances are you’ve been assisted by one of  these invaluable human resources.  Whether in a doctor’s office, hospital, longterm care facility, or in your home, these people on the frontlines can make … Continue reading

Posted in Assertiveness, Communication in Healthcare, Listening, Nurse Leadership, Patient Safety, Teambuilding | Tagged , , , | Leave a comment