Tag Archives: compassionate care

Workforce Health AND Patient Experience-BOTH Matter!

If you ask me, trying to improve Patient Experience without addressing Workforce Health will severely limit the effectiveness of any initiative!  And I’m referring to both the physical and psychological health of the healthcare team.  Because if you are in … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, In the News, Listening, Nurse Entreprenuers, Nurse Leadership, Patient Advocacy, Patient Safety, Teambuilding, Workplace Bullying | Tagged , , , , | Leave a comment

The Force is Gathering for Positive Change in Healthcare!

Ready or not, positive change is coming in healthcare! As you might know, I just returned from the Kingdom of Saudi Arabia where I presented my first international workshop on Medical Improv to help with patient experience and workforce health. … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Listening, Nurse Leadership, Patient Advocacy | Tagged , , , , | Leave a comment

Empathy Matters! Late at Night, in Rehab, My Anxious Mom, & ” A Woman Named Wendy”

There is no way I can paint a rosy picture of my mom’s recent hospitalization and subsequent rehab stay for a fractured left upper arm following a fall. She is 91, stubborn, hard of hearing, and has both reasonable and … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Heroines & Heros, Medical Improv, Nurse Leadership, Patient Advocacy, Patient Safety | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 8 Comments