So much of what we study for careers in healthcare is clinical, scientific, and can be learned from a book, whereas developing relational competencies such as empathy, self-awareness, and management of our feelings is more about behavioral learning and inherently involves others. For instance , we can learn the intellectual aspects of listening such as paraphrasing, validating, suspending judgment, and using receptive body language [...]
Can “Improv for Healthcare Professionals’ Help Us to Provide Safe, Quality Care & Enjoy Rewarding Careers?
I’ve known Pat Iyer for several years through her work as a Legal Nurse Consultant and as a an advocate for Patient Safety. I met Barbara Levin recently at an Advance job fair where I heard her speak about social media issues in healthcare, which was fascinating! I have the utmost respect for both nurse [...]
As noted here before, the patient experience has become a something of a “growth industry”. Many healthcare institutions have appointed a chief patient experience officer or even created a unit with that title. A related concept is “patient engagement”. “The New Era of Patient Engagement” is theme of the February 2013 issue of Health Affairs, [...]