Tag Archives: Hospital Consumer Assessment of Healthcare Providers and Systems survey

My Experience with a Healthcare Survey; or, From Nagging Doubts to Growing Skepticism

I go to my healthcare provider twice a year, once for a general checkup and six months afterward for blood pressure monitoring.  For various reasons, I often postpone these visits but I am pretty diligent. My last appointment was the … Continue reading

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Imagining the Ideal Organization in Healthcare – The Vision Continues in Part V: Six More Attributes

By Jim Murphy and Beth Boynton Here is another installment in our series of posts on imagining the ideal organization in healthcare.  This time we apply the thinking of the Great Place to Work Institute, the company that produces Fortune’s … Continue reading

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Using any number from 0 to 10, Was Your Catheter Insertion Comfortable? How Reliable are the HCAHPS Survey Questions – Part Two

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) continues to grow in importance.  This federally mandated measure of patient satisfaction is being used to determine hospital reimbursements and as a criterion for hospital awards.  It is the subject … Continue reading

Posted in Assertiveness, Communication in Healthcare, Complexity in nursing, Listening, Nurse Leadership, Patient Advocacy | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 3 Comments