Tag Archives: patient satisfaction

A Strong and Convincing Piece on Patient Satisfaction: In the News with Jim Murphy

Psychologists show how we are all subject to cognitive biases. One of these is that we all rate highly those who share the same opinions that we hold, a corollary perhaps of the confirmation bias. With that in mind, there … Continue reading

Posted in Communication in Healthcare, Diversity, In the News, Nurse Leadership, Patient Advocacy, Patient Safety | Tagged , , , , , , , | 1 Comment

Watch What You Write & Publish– You May Be Surprised Where You Find It

By Beth Boynton and Jim Murphy Confident Voices in Healthcare Blog is a labor of love, a potential source of revenue, a platform for honest discussions among healthcare consumers and professionals, and a way to collaborate with progressive-minded kindred spirits. … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Miscellaneous | Tagged , , , , , , , , , | 7 Comments

Beyond HCAHPS: Might Healthcare Professionals Have Valuable Input for HCHAPS Surveys?

The HCAHPS bandwagon continues to roll.  The Hospital Consumer Assessment of Healthcare Providers and Systems, to give it is full but very infrequently used name, has been mandated by the federal government; the scores hospitals receive on this measure help … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Nurse Leadership, Patient Advocacy, Patient Safety | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 2 Comments