Disclosure, Transparency, and Compassion Following Medical Errors and Adverse Events: The responsible path to healing and improvements in patient safety with Leilani Schweitzer


Apologizing and talking about what really happened is extremely important in communicating with patients and families when we’ve made mistakes and caused harm.  And since we are human beings, we will make mistakes. Open and honest communication, as difficult as it may be, is essential for helping heal patients and families and for preventing future errors.  As […]

Why Don’t They Listen? A Universal Problem: Healthcare Safety, Educational Goals, Organizational Values, & Family Relationships-Part I


by Jim Murphy and Beth Boynton (originally this series was published Spring 2012.  Since the blog audience has grown we are revitalizing and publishing again!  If it looks familiar, that might be why! ) My colleague in organizational development consulting and frequent guestblogger, Jim Murphy and I were listening to each other talk about listening!  We believe […]

Inviting Apologies from CDC, Dr. Sanjay Gupta, and Anyone Blaming Texas Nurses for Ebola Exposure


The Ebola crisis may inadvertently present an opportunity now to build trust that has been broken while preventing more painful lessons will remain a priority for a long time to come .  Most recently by the CDC’s initial guidelines for Ebola protection and a CNN video by Dr. Sanjay Gupta demonstrating inadequate protection from the […]

Preventing More Painful and Unnecessary Lessons from the Ebola Virus


Authors: Randall B. Charpentier, HEM, President/Principal Consultant: HealthSafe New England Peggy Berry, PhD candidate, MSN, RN, COHN-S, SPHR, PLNC, Consultant: Thrive_At_Life: Working Solutions   Beth Boynton, RN, MS, Organizational Development Consultant, Author, Speaker  The spot light is shining bright and hot on healthcare and the world population. Mainstream media constantly is broadcasting messages on the progress of […]