Tag Archives: staffing

What Constitutes Patient Abuse of Staff (and Other Patients) & What Should We Do?

Recently  a nurse I know talked about a stressful shift where a patient with dementia and long history of agitated behaviors in a variety of facilities was repeatedly verbally abusive, using the call bell inappropriately (to ask for a cookie … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Listening, Medical Improv, Nurse Leadership, Patient Advocacy, Patient Safety, Teambuilding, Workplace Bullying | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 5 Comments

Why this ‘Week-End Sick Call’ Policy May Be a Bandaid Approach that is Harmful to Staff and Patients

Problem-solving and good intentions may be the inspiration for this policy, but the organization may be missing an opportunity to solve underlying problems, punish hardworking staff, and spread disease! The Policy: “If you call in sick on a week end … Continue reading

Posted in Communication in Healthcare, Complexity in nursing, Listening, Nurse Leadership, Patient Advocacy, Patient Safety, Teambuilding | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 2 Comments