Customer service training often includes instructions for staff when patients or families have complaints or concerns about care. “My husband needs his pain medication. We put the call bell on a half hour ago.” “I’ve been waiting an hour to talk with the nurse about the swelling around my IV.” “HELP! My mother just fell [...]
Improv Games for Empathy & Other Emotional Intelligence in Healthcare Professionals? Oh Yeah, It is a HOT Topic!
If you can pull up LinkedIn, look for Delos Cosgrove, CEO and President fo Cleveland Clinic’s piece on Empathy: Can We Afford to Do Without It? It is so exciting to see such a progressive and visible healthcare leader advocating the value of this and other emotional intelligence skills and capacities! Developing the skills is [...]
Psychological & Physical Harm to Healthcare Workers: Inpsiring NPSF Stats for Consumer, Worker, and Leadership Action!
The good news is that the National Patient Safety Forum has 7 recommendations for transforming healthcare workplaces so that they are safe for patients and workers. They require long-term leadership commitment and allocation of resources. Raising awareness among healthcare professionals and consumers about the problems will hopefully contribute to a close look at the National [...]