Customer service training often includes instructions for staff when patients or families have complaints or concerns about care. “My husband needs his pain medication. We put the call bell on a half hour ago.” “I’ve been waiting an hour to talk with the nurse about the swelling around my IV.” “HELP! My mother just fell [...]
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Should Patients, Families, & Advocates Know @ Staffing Shortages and Staff Turnover?
Filed Under: Communication in Healthcare, Complexity in nursing, Nurse Leadership, Patient Advocacy, Patient Safety Tagged With: Compassion fatigue, complexity of nursing, Doctors & Nurses Teambuilding, engaged hospital, engaged staff, error-free medical care, error-free nursing care, handwashing hygiene, healthcare communication, Healthcare Risk Management, Healthcare transparency, horizontal violence, Hospital Administration, hospital loss prevention, Hospital management, Hospital safety, human resources healthcare, MRSA Prevention, no blame culture, nurse leadership, nurse management, Nurse Staffing, nursing, patient advocate, patient experience, patient safety, preventing medical errors, quality of care, recruitment retention, risk management, safe culture, second victim, staffing shortages, transparency in healthcare, workplace violence, wrong site surgery
Improv Games for Empathy & Other Emotional Intelligence in Healthcare Professionals? Oh Yeah, It is a HOT Topic!
If you can pull up LinkedIn, look for Delos Cosgrove, CEO and President fo Cleveland Clinic’s piece on Empathy: Can We Afford to Do Without It? It is so exciting to see such a progressive and visible healthcare leader advocating the value of this and other emotional intelligence skills and capacities! Developing the skills is [...]
Filed Under: Assertiveness, Communication in Healthcare, Complexity in nursing, Heroines & Heros, Listening, Nurse Entreprenuers, Nurse Leadership, Patient Safety, Teambuilding Tagged With: alan alda, cleveland clinic, communication collaboration, Compassion fatigue, complexity of nursing, delos cosgrove, disruptive behavior, Doctors & Nurses Teambuilding, Emotional Intelligence, empathy, engaged hospital, engaged staff, error-free medical care, error-free nursing care, healthcare professsionals EQ, Healthcare Risk Management, Healthcare transparency, horizontal violence, Hospital Administration, hospital loss prevention, Hospital management, Hospital safety, just culture, lateral violence, medical education, medical improv, medication safety, no blame culture, northwestern university, nurse bullying, Nurse burnout, Nurse Coach, nurse leadership, nurse management, Nurse Staffing, nurses eat their young, nursing education, patient advocate, patient experience, patient safety, Patient-Engaged Root Cause Analysis, preventing medical errors, quality of care, risk management, Root Cause Analysis, safe culture, second victim, Sentinel Events, supporting healthcare workers, Teambuilding, workplace violence, wrong site surgery
Psychological & Physical Harm to Healthcare Workers: Inpsiring NPSF Stats for Consumer, Worker, and Leadership Action!
The good news is that the National Patient Safety Forum has 7 recommendations for transforming healthcare workplaces so that they are safe for patients and workers. They require long-term leadership commitment and allocation of resources. Raising awareness among healthcare professionals and consumers about the problems will hopefully contribute to a close look at the National [...]
Filed Under: Communication in Healthcare, Complexity in nursing, Nurse Leadership, Patient Advocacy, Patient Safety, Teambuilding, Workplace Bullying Tagged With: Compassion fatigue, complexity of nursing, disruptive behavior, Doctors & Nurses Teambuilding, engaged hospital, engaged staff, error-free medical care, error-free nursing care, handwashing hygiene, healthcare communication, Healthcare Risk Management, Healthcare transparency, Healthwroker safety, Hospital Administration, hospital loss prevention, Hospital management, Lucian Leape Institute, NPSF, nurse bullying, Nurse burnout, Nurse Coach, nurse leadership, nurse management, Nurse Staffing, nurses eat their young, Occupational Health, OSHA, patient advocate, patient experience, patient safety, Patient-Engaged Root Cause Analysis, preventing medical errors, RCA, risk management, Root Cause Analysis, safe culture, Sentinel Events, Teambuilding, through the eyes of the workforce, workplace violence, wrong site surgery
