Disclosure, Transparency, and Compassion Following Medical Errors and Adverse Events: The responsible path to healing and improvements in patient safety with Leilani Schweitzer


Apologizing and talking about what really happened is extremely important in communicating with patients and families when we’ve made mistakes and caused harm.  And since we are human beings, we will make mistakes. Open and honest communication, as difficult as it may be, is essential for helping heal patients and families and for preventing future errors.  As […]

‘Confident Voices in Healthcare’ Blog Listed in Top 45 by Concorde Career Colleges

nurse aide team

It is an honor to be a resource for nursing and allied healthcare students and I’m excited to share this news!  I just received an email from Concorde Career Colleges announcing that “Confident Voices in Healthcare has been chosen as one of the top nursing blogs!”  (The list is fantastic and includes nursing expertise from specialties such […]

Why Don’t They Listen? A Universal Problem: Healthcare Safety, Educational Goals, Organizational Values, & Family Relationships-Part I


by Jim Murphy and Beth Boynton (originally this series was published Spring 2012.  Since the blog audience has grown we are revitalizing and publishing again!  If it looks familiar, that might be why! ) My colleague in organizational development consulting and frequent guestblogger, Jim Murphy and I were listening to each other talk about listening!  We believe […]

Inviting Apologies from CDC, Dr. Sanjay Gupta, and Anyone Blaming Texas Nurses for Ebola Exposure


The Ebola crisis may inadvertently present an opportunity now to build trust that has been broken while preventing more painful lessons will remain a priority for a long time to come .  Most recently by the CDC’s initial guidelines for Ebola protection and a CNN video by Dr. Sanjay Gupta demonstrating inadequate protection from the […]