Bridging the Generation Gap: 7 Relationship Tips for Millennial & Boomer Nurses

Let’s face it, nurses — we’re all different! Millennials grew up with rapid advances and total comfort with technology, more progressive values about women in society and the workplace, and a heightened sense of boundaries and limit-setting. There is so much that Baby Boomer nurses can learn from their Millennial nurse peers. Boomer nurses, on the other hand, have years of valuable experience despite the challenges of providing care amidst inadequate staffing, bullying, and toxic workplace cultures.

I have no doubt that if we can build relationships and respect our differences, the things we can learn from each other will have a positive impact on patient care, career paths, and the nursing profession.

Here are seven tips to help Millennial and Boomer nurses create bridges to thriving interprofessional relationships and all sorts of positive outcomes:

1. Recognize the inherent value in diversity.

Sometimes our differences are overshadowed by fears or power struggles that are hurtful and keep us separated. Yet diversity is an element of complex adaptive systems that allows for a variety of creative ideas. When the clinically seasoned Boomer nurse joins forces with the tech-savvy Millennial, the possibilities for problem-solving in any given situation are much more than the sum of two parts.

2. Be curious!  

I’ve heard Boomer nurses make unkind and generalized remarks about Millennials and visa versa. Is this necessary? Curiosity is a fundamental listening skill that requires focusing on what we don’t know about another person and a willingness to suspend judgment. Rather than making assumptions about experiences, behaviors, or intentions, consider being curious.  

3. Invite dialogue.  

If you’re a Baby Boomer, use your curiosity to find out what it’s like to be a new nurse in today’s healthcare system. What are the challenges and rewards that your Millennial colleagues are hoping for?  If you’re a Millennial, do you ever wonder what it’s been like to practice nursing with chronic problems like toxic cultures and bullying? Taking the initiative to learn more about each other will automatically build relationships. I bet you’ll have some really interesting conversations, too!

4. When values conflict, show ownership for yours.  

If you don’t like the way someone else is behaving, reflect about what’s going on for you. A Boomer who thinks a Millennial is lazy might really be feeling resentful because their young colleague seems to have a healthier work-life balance and personal boundaries. If that Boomer can identify and deal with such feelings, they’ll have the potential to improve their own self-care.

5. Validate differences with respect.  

Millennial nurses may find themselves surrounded by Boomer nurses who have much valuable knowledge and skills coupled with very bad habits in terms of bullying and incivility. If younger nurses can express respect for seasoned nurses’ experience while clearly stating that inappropriate behavior is not OK, a whole world of relationships and learning opens up.

6. Ask for what you need from each other.  

Do you need help with a decision to call a physician? How about help with the new EMR? In a healthy team of Millennials and Boomers, there’s a dynamic exchange of expertise — and if there isn’t, this is one way to get that ball rolling.

7. Show gratitude for what your colleagues bring to the table! 

Millennial to Boomer:  “Thank you so much for your support when Mr. Jones passed away. He was my first patient death.”  

Boomer to Millennial: “Thank you so much for helping me figure out how to program that new IV pump. I couldn’t get it to work right.”

Conclusion

Yes, Millennials and Boomers are different, and sometimes differences create tensions that interfere with learning, communication, patient care, and mutual appreciation. Can you envision trying out any of these tips on younger or older colleagues? If you can, let us know how it turns out!

Beth’s Bio

Beth Boynton, RN, MS specializes in workshops that promote emotional intelligence and respectful communication, collaboration, and workplace cultures.  She is a Medical Improv Practitioner and author of Medical Improv:  A New Way to Improve Communication (CreateSpace 2017), Successful Nurse Communication: Safe Care, Healthy Workplaces, & Rewarding Careers (F.A. Davis 2015) and Confident Voices: The Nurses’ Guide to Improving Communication & Creating Positive Workplaces (CreateSpace 2009).  She can be reached at beth@bethboynton.com, Twitter @bethboynton, or through her “Confident Voices in Healthcare” Blog.

Posted in Assertiveness, Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Listening, Nurse Leadership, Teambuilding | Tagged , , , | Leave a comment

The Advantages of Choosing a Powerful Healthcare Franchise?

by Ronnie Hastings

The healthcare industry at large is dominated by technology advancements and innovation. If you are planning to start your own business, choosing a quality healthcare franchise will be hugely beneficial. However, you will have to find a franchise dealing with state of the art services that is in maximum demand. The growth of telemedicine augments possibilities of complete transformation in the delivery system. A Telehealth platform that is cutting edge and provides convenience to patients, nurses, and the physicians is going to be important.

Telemedicine services that stand the test of time

Reducing cumulative patient wait times is the need of the hour. Your possible healthcare franchise should be able to give confidence to providers in managing their day to day care management priorities. Also, it will be pertinent to have a close look at how secure the platforms are in sharing information seamlessly. Getting an insight on how a healthcare services company will demystify challenges in wait times will be crucial. A quality company in telemedicine should be able to provide flexibility and fast medical consultation possibilities.

A critical part of today’s healthcare landscape is revenue cycle management. The recurring rise of billing costs and freeing the in-house resources will be of prime significance. The apprehensions ahead with a complex federal scenario require providers to be precise with their claims submission. They will need better metrics in practice management helping them with right checks and balances. Your possible partner should be able to manage a provider’s revenue cycle with an end to end support.

Medical billing that improves a provider’s ROI

The quality team of medical billers working with robust platforms will help in reducing time in reimbursements. AR experts that understand claims adjudication mandates of the payers will be equally important. Excellent account management and a perfect balance in aging and current accounts give the momentum for better payables. Reducing billing costs and a comprehensive prior authorization process is going to be a key criterion of a healthcare franchise providing medical billing services.

What you need from your healthcare franchise is a wholehearted support! The company should be able to convince you in extending their brand credentials. Testimonials, case studies that give references on how they resolved proven business challenges will be a vital value proposition. A complete training giving you clear product knowledge with client engagement techniques help you in reaching out fruitfully.

At the end, we understand that both telemedicine and medical billing services will be in high demand. If you are a budding entrepreneur, choose a franchise that offers unique solutions. If your franchise gives you the confidence with an exclusive marketing and presales support, go for it!

Bio: Ronnie Hastings is an industry thought leader with extensive experience in business development, operations, and healthcare revenue cycle management. He is a proficient writer in healthcare franchise opportunities that cuts across medical billing and telemedicine.

Posted in Communication in Healthcare, Complexity in nursing, Healthy Workplaces, Patient Safety | Tagged , , , , | Leave a comment

The 1st Book on MEDICAL IMPROV is Here! With an Exclusive Offer!

Medical Improv:  A New Way to Improve Communication! (with 15 activities you can teach STAT!)

A game-changer for healthcare professionals who take the book and run with it! Check out the review by Mayo Clinic Nurse Educator, Kelly Wise, MSN, RN-BC who did! Check out reviews on Amazon too!

Save $20 through eStore only

Discount Code: ZVT3BSRT

Offer good through Nurses’ Week!  (Ends 5/14/2017)

Written by Beth Boynton, RN, MS

Edited by Anne Lewellyn, RN-BC, MS, BHSA

Foreword by Candace Campbell, DNP, RN, CNL, FNAP

Afterword by Stephanie Frederick, RN, M.Ed!

Available on Kindle soon.

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